Add-on provider
The Vacation mode add-on (in Slovak, Dovolenkový režim; hereinafter the "add-on") is provided and operated by Apptiary s.r.o., with its registered office at Tylova 1043/15, 831 04 Bratislava, Slovakia, company ID (IČO) 57 466 408, tax ID (DIČ) 2122765986 (hereinafter the "provider" or "we").
The add-on is not provided or operated by Shoptet, a.s. Shoptet is not responsible for the add-on and has no obligation towards users of the add-on to provide support or maintenance for it.
These terms govern the relationship between the provider and the operator of an e-shop on the Shoptet platform who installs the add-on (hereinafter the "user" or "you"). The use of the Shoptet platform itself is governed by Shoptet's terms.
What the add-on does
On the user's instruction, the add-on temporarily shifts the delivery times in the e-shop or adds a dispatch date note to them, displays a notice on the e-shop pages and, optionally, a warning in the cart. Before making a change, it saves the original values and restores them when the vacation is switched off. It can be switched on and off manually or on a schedule.
Shoptet does not allow ordering to be paused through its API, so customers can still place orders during the vacation. The user is responsible for the content of the notice and for fulfilling orders received during the vacation. The setup procedure is described in Guide.
Licence
By installing the add-on, you obtain a non-exclusive and non-transferable right to use the add-on for the e-shop in which it is installed, for as long as it remains installed. You may not resell the add-on or any part of it, make it available to third parties, or circumvent its technical restrictions.
Price and invoicing
The add-on costs 100 Kč or €4 per month excluding VAT per e-shop. Current prices are listed on Pricing.
The price is invoiced and collected by Shoptet through the Shoptet Add-ons catalogue in accordance with its own terms. You pay it to Shoptet; the provider does not accept any payments from you directly.
The add-on is free for the first 30 days after installation. If you uninstall it during that period, you pay nothing. We charge no setup or configuration fee.
Availability, support and maintenance
We operate the add-on with an availability of at least 99% per calendar month, which does not include planned maintenance. The operation of the add-on also depends on the availability of the Shoptet platform and its API.
We provide technical support by e-mail at [email protected]. We give a first response to every request within 24 hours on working days.
We continuously administer and update the add-on: we fix defects, deploy security patches and adapt it to changes in the Shoptet platform. Updates are included in the price and require no action on your part.
Liability and complaints
The provider, not Shoptet, is liable for defects in the add-on and for damage caused by its use, to the extent provided by applicable law.
Send complaints and claims to [email protected]. State the e-shop address and describe what happened and when. We will confirm receipt and resolve the complaint without undue delay, within 30 days at the latest.
How we process data in connection with the add-on is described on the Privacy policy page. The Data processing terms under Article 28 GDPR applies to personal data that we process in connection with the add-on on behalf of the e-shop operator.
Termination
You may stop using the add-on at any time by uninstalling it in the Shoptet administration. No notice period applies. Billing for the add-on ends in accordance with Shoptet's terms.
After uninstallation, the add-on no longer has access to the e-shop and cannot change anything in it, so switch the vacation off before uninstalling. If it is switched on at the time of uninstallation, the notice disappears from the e-shop by itself and the add-on sends you an e-mail with all the original values so that you can set the delivery times and availabilities manually. If you need it, we will help you put things in order.
The provider may end the operation of the add-on with a notice period of 2 months, which it will announce by e-mail to the e-shop's contact address.
Data after uninstallation
After uninstallation, the add-on deletes all e-shop data, including the access token, within 24 hours of uninstallation at the latest. The data remains in database backups until they are automatically deleted, for a maximum of 6 months, as described in Privacy policy. If the vacation was switched on, the add-on sends an e-mail with all the original values before deletion so that they can be set manually, because it cannot restore them itself after uninstallation.
We keep the saved original values of delivery times and availabilities for a maximum of 30 days after the vacation is switched off, so that they can be retrieved if the restoration was not completed in full. We then delete them.
Changes to the terms and governing law
We may change these terms. We will inform you of a material change by e-mail at least 30 days before it takes effect; if you do not agree with it, you may uninstall the add-on.
The relationship between the provider and the user is governed by the law of the Slovak Republic. Disputes will be resolved by the competent courts of the Slovak Republic.
Contact
Apptiary s.r.o., Tylova 1043/15, 831 04 Bratislava, Slovakia, company ID (IČO) 57 466 408, tax ID (DIČ) 2122765986, [email protected].