Add-on provider
The Notify add-on (hereinafter the "add-on") is provided and operated by Apptiary s.r.o., with its registered office at Tylova 1043/15, 831 04 Bratislava, Slovakia, company ID (IČO) 57 466 408, tax ID (DIČ) 2122765986 (hereinafter the "provider" or "we").
The add-on is not provided or operated by Upgates. Upgates provides the platform and the Marketplace, is not a party to these terms or a payment provider, and is not responsible for the add-on.
These terms govern the relationship between the provider and the operator of an e-shop on the Upgates platform who activates the add-on (hereinafter the "user" or "you"). The use of the Upgates platform itself is governed by the Upgates terms.
What the add-on does
The add-on receives notifications about new, changed and cancelled orders from your e-shop and sends messages based on them to the services you choose and manage yourself: Slack, Discord, Telegram, Microsoft Teams, Google Chat, Google Sheets, ntfy, email through your own email service, and your own webhook. It also sends daily summaries and weekly reports and shows order statistics in the administration.
The add-on only reads orders and does not change them. On activation it registers in Upgates the webhooks through which Upgates notifies you about orders, and on deactivation it removes them. The data the add-on processes is described on the Privacy page.
Licence
By activating the add-on, you obtain a non-exclusive and non-transferable right to use the add-on for the e-shop in which it is activated, for as long as it remains activated. You may not resell the add-on or any part of it, make it available to third parties, or circumvent its technical restrictions.
Price and invoicing
Activating the add-on is free and we charge nothing for it. The Free plan is free of charge with no time limit. Paid plans are available for extended features. What each plan includes and how much it costs is listed on Pricing. We charge no setup or configuration fee.
The provider and invoicing party for paid plans is Apptiary s.r.o. You pay the subscription directly to us through the Stripe payment gateway, which is a payment processor, not a seller. Upgates is not a party to this contract or a payment provider. We are responsible for invoicing, tax documents, refunds and complaints.
Prices are stated in euros excluding VAT. We are registered under Section 7a of the Slovak VAT Act, so we are not a VAT payer: for supplies to another member state the tax liability is transferred to the customer, and we state both VAT IDs on the invoice.
The billing period is one month. A change of plan or of the number of e-shops is prorated for the remainder of the period. You may cancel the subscription at any time. Your plan runs until the end of the period already paid, and the add-on then continues in the free mode; we do not switch it off.
Availability, support and maintenance
We operate the add-on with an availability target of 99.5% per calendar month, which does not include planned maintenance. Delivery of a notification also depends on the availability of the Upgates API and of the services we send messages to (Slack, Discord and others). We are not responsible for those.
We provide technical support for activation, setup and operation by email at [email protected]. We reply to every request without undue delay on working days.
We continuously administer and update the add-on: we fix defects, deploy security patches and adapt it to changes in the Upgates platform. Updates are included in the price and require no action on your part.
Your obligations
You are responsible for the channel settings and for whom you give access to the notifications. If you switch on showing the customer name in a message, you are responsible towards your customers for the lawfulness of that processing.
Liability and complaints
The provider, not Upgates, is liable for defects in the add-on and for damage caused by its use, to the extent provided by applicable law. A notification that is not delivered because Upgates or the target service is unavailable gives no right to compensation for damage.
Send complaints and claims to [email protected]. State the e-shop address and describe what happened and when. We will confirm receipt and resolve the complaint without undue delay, within 30 days at the latest.
How we process data in connection with the add-on is described on the Privacy page. The Data processing terms under Article 28 GDPR applies to personal data that we process in connection with the add-on on behalf of the e-shop operator.
Termination
You may stop using the add-on at any time by deactivating it in the Upgates administration. No notice period applies. Notifications stop immediately, and a paid subscription is cancelled at the end of the period already paid.
The provider may end the operation of the add-on with a notice period of 2 months, which it will announce by email to the e-shop's contact address.
Data after deactivation
After deactivation, the add-on loses access to the e-shop and we delete all e-shop data, including the access token and the channel settings, within 30 days. If you activate the add-on again within that period, your settings are restored and you can switch the channels back on. The data remains in database backups until they are automatically deleted, for a maximum of 6 months, as described in Privacy.
Changes to the terms and governing law
We may change these terms. We will inform you of a material change by email at least 30 days before it takes effect; if you do not agree with it, you may deactivate the add-on.
The relationship between the provider and the user is governed by the law of the Slovak Republic. Disputes will be resolved by the competent courts of the Slovak Republic.
Contact
Apptiary s.r.o., Tylova 1043/15, 831 04 Bratislava, Slovakia, company ID (IČO) 57 466 408, tax ID (DIČ) 2122765986, [email protected].